Shipping and payments
We offer our customers:
- Shipping via DHL express courier
- Hand pick-up at E-smokers Club, Via Giuseppe Garibaldi. 76 ACQUI TERME (AL) at no additional cost
- Hand pick-up at E-smoker Club, Via Torino, 25 OVADA (AL) at no additional cost
The cost of the courier is calculated based on the volume and weight of the package and can be viewed in the cart when the shipping method is chosen.
Shipments are free for shipments over € 100.00 only for Italy and excluding VAT.
Upon delivery of the goods by the courier, the Customer is required to check:
• that the number of packages delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, not damaged or wet or otherwise altered.
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately reported, putting the word “ACCEPTED WITH RESERVE” on the courier’s delivery receipt indicating “THE REASON” of this reserve ( Eg I accept with reserve because the package is damaged).
In the event that the package is intact upon delivery it will not be possible to sign the delivery receipt with “CHECK RESERVE”.
Once the courier’s document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered. The Carrier is also responsible for the delay in delivering the goods to the recipient.
Vinogood, for the cases mentioned above, must be considered exempt from any liability for loss or damage (damage) of the goods from the moment it is delivered without reservation to the carrier for transport.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported to the carrier.
For each report to the courier, the Customer assumes full responsibility for what is declared. The Customer from the moment he receives the damaged goods or requests them to be returned to the carrier has direct and exclusive action against the carrier itself.
We accept the following payment methods:
- Bank transfer:
Make the payment by bank transfer. Use the order ID as a reason. Your order will not be shipped until payment is made.
Bank transfer data:
Headed to: Maz s.r.l.s.
- Paypal or credit card (via PayPal, without having to have an account, you pay directly with the card)
- Payment at the time of collection by hand, at the above addresses.